| Unwanted Goods Unopened The product is in brand new condition, in original packaging, and unused. | Unwanted GoodsOpen Box The product is working but is opened, used, marked or something is missing. | Faulty Goods* The product is tested as faulty. |
| 14 Days Or Less The item being returned is within 14 days of delivery | A full product refund OR an exchange of equal value is guaranteed for returns unopened, as new. | At our discretion we MAY be able to offer EITHER a partial* product refund Or a credit towards a new order. | You can return the item for EITHER a replacement, a credit towards an alternative or a full refund. |
| 15 to 30 Days The item being returned is within 30 days of delivery | At our discretion we MAY be able to offer EITHER a partial* product refund Or a credit towards a new order. | We are unable to offer any reimbursement. | You are entitled to a repair or replacement of similar age and condition of the faulty item. |
| 31 Days to 6 Months The item being return is within 30 days to 6 months of delivery | We are unable to offer any reimbursement. | We are unable to offer any reimbursement. | Please contact the manufacturer for more information on their warranty details. |
| 6 Months + The item is older than 6 months of delivery | We are unable to offer any reimbursement. | We are unable to offer any reimbursement. | Please contact the manufacturer for more information on their warranty details. |
The following conditions apply to all returns:- All returned products remain customer’s responsibility during transit until signed for by ourselves or an appointed agent.
- Goods must be returned as they were received (including all packaging, cables, manuals, promotional gifts/items, CDs etc. for that product).
- Physically damaged products (Cracked components, dents, scratches, defacement, wear and tear or willful damage) will not be accepted.
- All returned goods must be authorized with an RMA number.
Goods may be rejected without a valid BrentSol RMA number clearly marked on the packaging.- All goods must be received within 14 working days of the returns number being issued.
- Except in the case of inherently faulty goods (i.e. faults present at the time of sale); or goods faulty within the first 7 days; return shipping is to be paid by the customer.
Customers who wish to return items through premium, timed or courier services, do so at their own discretion and we are unable to refund these costs over and above our standard shipping rates.- To be classed as Dead on arrival (DOA), we must be notified that the product is faulty within the first 48 hours after delivery.
Unwanted Products – Unopened (As New)If you wish to return the goods ordered you can do so provided you request your returns number within 14 days of receipt. The goods must be in new condition when returned.What do you mean by ‘As New’?
- the goods are unopened
- the goods have not been used
- software seals or manufacturers security seals are unopened
- the goods are unmarked
- the goods are in fully resalable condition
What will I get as a refund?
- the original full value of the goods returned
Unwanted Products – OpenedIf you wish to return the goods ordered you can do so provided you request your returns number within 14 days of receipt. You are responsible for any reduced value of the products resulting from handling, if in particular it goes beyond the sort of handling that might reasonably be allowed in a shop.What type of ‘handling’ will affect the refund value?
- opening or removing packaging
- using the goods
- breaking manufacturers security seals
- marking or damaging the goods
Faulty Products – Return within the first 7 daysIf your goods are delivered faulty or develop a fault in the first 7 days after delivery please contact us to request an RMA number giving us a description of the fault, together with the manufacturer case reference number (if you have one).If the goods are tested faulty
- We will send you a replacement unit or provide a full refund
If the goods are tested not faulty
- You are responsible for any delivery or collection charges incurred
Faulty Products – Return within the first 30 daysPlease contact themanufacturer to obtain a case reference number. Please contact us to request an RMA number, giving us a description of the fault, together with the manufacturer case reference number.If the goods are tested faulty
- We will send you a replacement unit
If the goods are tested not faulty
- You are responsible for any collection or return delivery charges incurred
Faulty Products – Return after 30 days and within 6 monthsIf your product develops a fault within the warranty period, you are entitled to a warranty repair from the manufacturer. With the Exception of goods with inherent faults,in which case, we are unable to replace the product.
- Please contact the manufacturer for more information on their warranty and replacement services
Faulty Products – Return after 6 months and within warranty period*If your product develops a fault within the warranty period, you are entitled to a warranty repair from the manufacturer. With the Exception of goods with inherent faults,in which case, we are unable to replace the product.
- Please contact the manufacturer for more information on their warranty and replacement services
* Your statutory rights are not affected by any of the above conditions when goods are faulty due to inherent faults.
International DeliveriesExcept for Dead on Arrival goods (See Dead on Arrival definition), all costs with regard to returning and replacing the products will be the responsibility of the purchaser.If you have any queries regarding our returns policy please contact us on:
